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1. All services, repairs, and upgrades will be performed only with the request of the customer. There may be circumstances in which the repair costs would outweigh the value of the system being repaired, for this reason; Sprockets Computing maintains the right to deny any repair or service. Every effort will be made, in good faith, to repair or service your system, but no guaranteed outcome is implied. Sprockets Computing will not be held liable for any repair, upgrade or service that has been denied, or cannot be repaired. You authorize technicians to modify your system software or hardware, as needed for the repair, service, or upgrade. You agree that you have made any necessary secondary storage/backups of any and all data. Sprockets computing will not be held liable for data that cannot be recovered (or partially recovered). In the unlikely event of damage to any personal property, you agree Sprockets computing, or any person associated with the service, will not be held liable.
2. Estimates for repair times are based on volume, and labor hours required for service. Up to 72 hours is typical. Jobs requiring parts to be ordered or intermittent issues may exceed this time. Intermittent issues may also require more than the standard diagnostic fee. For services requiring transport of your system, you agree to a $10 transportation fee, when no services are performed. You agree to take delivery within 7 days of completed service; after 7 days a $10 storage fee, per day, is charged.
3. Estimates for service costs will be given before any service, actual cost can vary. In the event the actual price exceed more than a 10% increase from the estimate, every effort will be made to contact you, to determine if you wish to continue with the repair. Until you have been reached, we will stop the repair process. All sales will include any applicable taxes
Full payment is due upon completion of repair, service or upgrade.
We accept cash, credit cards, and business checks.
No personal checks accepted. .